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 Excellent
computer skills (XP, Microsoft
Office, Dreamweaver 4, all
major graphics editors)
Accounting,
payroll, and benefits experience
Cost-benefit
conscious
Excellent
process management skills:
organization, timeline, and
form design
Experience
in legal, insurance, banking,
accounting, and employee benefits
industries
Self-starting
(contractor since 1999)
Quick
to learn
Customer
Service, software training,
and call center experience
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SAVED
MONEY: On project involving
production of 14,000 personalized
employee benefit statements,
brought down costs from
$10,000 to $4,000, while
increasing the appearance
quality of product and
maintaining accuracy rate.
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SAVED
TIME: Responsibility for
administration of 4600-life
group insurance policy. Developed
key peer review safeguards,
automated monthly reconciliation
process, which reduced time
for month-end report to client
from 2 weeks to 3 hours,
and after year-end, from
three months to one week.
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President
of Airdrie Food Bank:
Board development, policy
writing and implementation,
strategy planning, personnel
policy and relations
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Contract
Web design
and Sales
OfficesWithoutWalls
Dec 2001 to Dec 2008
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Creation
and maintenance of websites
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Professional Live-in
Housesitter
Housesitter.ca
October 2004 to April 2010
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My husband and I live in
other people's homes in and
around the Airdrie and north
Calgary area and care for
their home and pets during
extended periods of time away
for the Home Owner. For more
information see www.housesitter.ca
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Technical Service Representative
Starchoice
Sept 2007 to Dec 2007
(left voluntarily)
|
Solve customer technical
problems with Standard definition
and High Definition TVs, Starchoice
receivers (all models), software
problems, remote controls,
cabling connections, and dish
alignments.
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Canvasser / Team Leader
Missing Children Society
October & November 2004
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Recruited
Canvassers for door-to-door
canvassing
Canvassed
to sell items for charity
Maintained
paperwork for entire team,
reconciled receipts &
money, made bank deposits
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Internal software resource
William M. Mercer Ltd
Dec 1996 to Dec 1999
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Implement
initial load and daily two-way
SAP interfaces for three benefit
outsourcing clients
Member
of start-up team for Flexible
Benefits Customer Service
Centre for 7200 members.
Designed
Call logs, daily/cycle process
checklists, and forms creation
module for customized benefits
administration system.
Set-up
888 service center for 3200
members
Primary
Calgary resource for internal
flexible benefits software
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Technical Support Staff
William M. Mercer Ltd
Sep 1988 to Dec 1996
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Developed
and maintained administration
systems for two life insurance
admin projects; reconcile
monthly accounting
Primary
Software Instructor &
secondary software support
resource
Primary
WAN cc:mail and backup LAN
network administrator
Supervisor
of Support Staff: responsible
for hiring, training, deadlines,
and work distribution of administrative
staff
Technical
maintenance, troubleshooting,
and repair of PCs
Write/design
and produce personalized (from
database link) benefit statements
and handbooks for employees
of Mercer clients
Colour
document design/production;
35 mm slide/LCD presentation
design for seminars and focus
groups
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Software Instructor
Transacona School Division
Apr 1990 to Jun 1993
(concurrent with Mercer employment)
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Instructor
for Adult Education Classes
WordPerfect and Desktop Publishing
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When I first
immigrated to Canada, I had
two short-term jobs, listed
below.
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Administration and Customer
Service
Business Furnishings Ltd
Mar 1988 to Sep 1988
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Maintained
client tracking, sales follow-up
database
Hired
and trained secretarial staff
Prepared
proposals and quotations
Managed
product sample and brochure
library
Answered
customer service inquiries
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Legal Secretary
Aikins, MacAulay, Thorvaldson
Dec 1987 to Mar 1988
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Prepared
legal documents under the
instruction of attorney
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Legal secretary
Hunt & Wilson
Charleston, WV
Aug 1985 to Oct 1987
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In-house
software trainer
Coordinator
of and major contributor to
forms bank
Primary
Network Administrator
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DBase Applet developer
First Empire Federal Savings
and Loan
Charleston, WV
Nov 1983 to Aug 1985
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Wrote
software applications in dBase
for loan application processing
and for reporting results
to regulatory authorities
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Bookkeeper
Richard C. Rashid, M.D.
South Charleston, WV
June 1981 to Nov 1983
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Maintained
office bookkeeping in PeachTree
Accounting
Wrote
applets in Visicalc
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Bookeeper/secretary
Kenneth R. Ryan, CPA
Ravenswood, WV
June 1980 to June 1981
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Accounting
under supervision of CPA
Secretarial
tasks
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