Excellent computer skills (XP, Microsoft Office, Dreamweaver 4, all major graphics editors)

Accounting, payroll, and benefits experience

Cost-benefit conscious

Excellent process management skills: organization, timeline, and form design

Experience in legal, insurance, banking, accounting, and employee benefits industries

Self-starting (contractor since 1999)

Quick to learn

Customer Service, software training, and call center experience

SAVED MONEY: On project involving production of 14,000 personalized employee benefit statements, brought down costs from $10,000 to $4,000, while increasing the appearance quality of product and maintaining accuracy rate.

SAVED TIME: Responsibility for administration of 4600-life group insurance policy. Developed key peer review safeguards, automated monthly reconciliation process, which reduced time for month-end report to client from 2 weeks to 3 hours, and after year-end, from three months to one week.

President of Airdrie Food Bank: Board development, policy writing and implementation, strategy planning, personnel policy and relations

Contract
Web design
and Sales

OfficesWithoutWalls.ca

Dec 2001 to present

Creation and maintenance of websites; see www.officeswithoutwalls.ca

(I will continue this work with my core clients concurrent with the position I am applying for, but the work can be worked around your schedule)

Professional Live-in Housesitter

Housesitter.ca

October 2004 to present

My husband and I live in other people's homes in and around the Airdrie and north Calgary area and care for their home and pets during extended periods of time away for the Home Owner. For more information see www.housesitter.ca

(We will continue this work concurrent with the position I am applying for)

Technical Service Representative

Starchoice

Sept 2007 to Dec 2007
(left voluntarily)

Solve customer technical problems with Standard definition and High Definition TVs, Starchoice receivers (all models), software problems, remote controls, cabling connections, and dish alignments.

Canvasser / Team Leader

Missing Children Society

October & November 2004

Recruited Canvassers for door-to-door canvassing

Canvassed to sell items for charity

Maintained paperwork for entire team, reconciled receipts & money, made bank deposits

Internal software resource

William M. Mercer Ltd

Dec 1996 to Dec 1999

Implement initial load and daily two-way SAP interfaces for three benefit outsourcing clients

Member of start-up team for Flexible Benefits Customer Service Centre for 7200 members.

Designed Call logs, daily/cycle process checklists, and forms creation
module for customized benefits administration system.

Set-up 888 service center for 3200 members

Primary Calgary resource for internal flexible benefits software

Technical Support Staff

William M. Mercer Ltd

Sep 1988 to Dec 1996

Developed and maintained administration systems for two life insurance admin projects; reconcile monthly accounting

Primary Software Instructor & secondary software support resource

Primary WAN cc:mail and backup LAN network administrator

Supervisor of Support Staff: responsible for hiring, training, deadlines, and work distribution of administrative staff

Technical maintenance, troubleshooting, and repair of PCs

Write/design and produce personalized (from database link) benefit statements and handbooks for employees of Mercer clients

Colour document design/production; 35 mm slide/LCD presentation design for seminars and focus groups

Software Instructor

Transacona School Division

Apr 1990 to Jun 1993
(concurrent with Mercer employment)

Instructor for Adult Education Classes WordPerfect and Desktop Publishing

When I first immigrated to Canada, I had two short-term jobs, listed below.

Administration and Customer Service

Business Furnishings Ltd

Mar 1988 to Sep 1988

Maintained client tracking, sales follow-up database

Hired and trained secretarial staff

Prepared proposals and quotations

Managed product sample and brochure library

Answered customer service inquiries

Legal Secretary

Aikins, MacAulay, Thorvaldson

Dec 1987 to Mar 1988

Prepared legal documents under the instruction of attorney

Legal secretary

Hunt & Wilson
Charleston, WV

Aug 1985 to Oct 1987

In-house software trainer

Coordinator of and major contributor to forms bank

Primary Network Administrator

DBase Applet developer

First Empire Federal Savings and Loan
Charleston, WV

Nov 1983 to Aug 1985

Wrote software applications in dBase for loan application processing and for reporting results to regulatory authorities

Bookkeeper

Richard C. Rashid, M.D.
South Charleston, WV

June 1981 to Nov 1983

Maintained office bookkeeping in PeachTree Accounting

Wrote applets in Visicalc

Bookeeper/secretary

Kenneth R. Ryan, CPA
Ravenswood, WV

June 1980 to June 1981

Accounting under supervision of CPA

Secretarial tasks